Terms of use

These terms are between you and Listing Media Creative Agency (“the studio”). They apply to the public website at listingmedia.studio and to the client portal and the links we send you (booking pages, galleries, invoices and agreements). Using them means you accept these terms and the privacy policy.

Every shoot is governed by the Master Services Agreement your agency signs with the studio, with the current rate schedule attached. Where these terms and the agreement differ, the agreement applies. The rate card summarises turnaround, changes, travel, cancellations, payment and the licence to use the media; request it from the services page.

Prices shown in the portal are estimates until a booking is confirmed; the invoice is the final amount. Prices exclude travel outside the studio’s free radius, which is shown on the booking before you confirm.

A portal login is personal to the agent it was issued to. Keep sign-in links and passwords private and tell us at once if you think an account has been used by someone else. Agency administrators can see every booking and invoice for their agency; agents see their own. We may suspend an account that is misused.

Share links let anyone who holds them view the gallery. You are responsible for who you send them to. Downloads open according to the release policy agreed with your agency, normally once the invoice for the shoot is settled. Files are removed at the end of the retention period shown in the gallery; download what you need before then.

The studio owns the copyright in the photographs, film and aerial footage it makes. The agency and the seller are licensed to use the media to market the property for as long as it is on the market, on any portal, print or social channel, under the agreement. The media may not be resold, licensed to others or used for a different property or business without written permission. The website’s text, design and code belong to the studio.

Do not attempt to access accounts, galleries or records that are not yours, interfere with the service, or use the forms to send spam or unlawful content. Property details you give us must be accurate and you must have the seller’s authority to have the property photographed and marketed.

We aim to keep the website and portal available but do not guarantee uninterrupted access. To the extent the law allows, the studio is not liable for loss arising from use of the website or portal, and its liability in connection with a shoot is as set out in the agreement. Nothing here limits liability that cannot be limited under South African law, including under the Consumer Protection Act where it applies.

South African law governs these terms and the courts of South Africa have jurisdiction. Questions about these terms go to [email protected]. Our full legal details and how to request records are in the PAIA manual.